1. Do you ship internationally?

No, we currently only ship within the United States and do not support international shipping.

  1. How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery times vary:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Express Shipping: 1–2 business days

  1. Which carriers do you use?

We work with trusted carriers including UPS, FedEx, and USPS to ensure reliable delivery.

  1. Can I return or exchange my order?

All sales are final. We only accept refunds or replacements if the product has a verified quality issue (such as damage or defects).

  1. What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery and provide your order number along with photo or video evidence. We will review your case and offer a replacement or refund if applicable.

  1. Can I cancel or change my order?

Orders can only be modified or canceled before they are shipped. Once shipped, changes are no longer possible.

  1. How can I track my order?

After your order is shipped, you will receive a confirmation email with tracking information.

  1. Are your products authentic?

Yes, we carefully source all products from trusted suppliers to ensure authenticity and quality.

  1. How should I store Chinese seasonings?

Most seasonings should be stored in a cool, dry place. Some sauces may require refrigeration after opening—please refer to the product label for specific instructions.

  1. How can I contact customer service?

You can reach us at:

Address: 990 US-202, Branchburg, NJ 08876

Phone: +1 (908) 575-1111

We’re always happy to help!