At Happy Garden Zhu LLC, we strive to provide high-quality products and excellent customer service. Please review our policy carefully before making a purchase.

  1. All Sales Policy

All products sold on our website are final sale. We do not accept returns or offer refunds unless there is a verified quality issue with the product.

  1. Eligibility for Refund or Replacement

You may be eligible for a refund or replacement only if:

The product is damaged, defective, or expired upon arrival
The item received is incorrect

  1. Request Process

To request a refund or replacement:

Contact us within 7 days of delivery
Provide your order number and a description of the issue
Submit clear photo or video evidence showing the problem

Requests submitted after 7 days may not be accepted.

  1. Resolution

Once your request is reviewed and approved, we may:

Send a replacement product, or
Issue a refund to your original payment method

The resolution will be determined at our discretion based on the situation.

  1. Non-Returnable Items

We do not accept returns or refunds for:

Change of mind
Personal taste preferences
Opened or used products (unless defective)
Orders with incorrect shipping information provided by the customer

  1. Shipping Costs

Shipping fees are non-refundable, unless the issue is due to our error (such as sending the wrong item).

  1. Contact Us

If you have any questions or need assistance, please contact us:

Address: 990 US-202, Branchburg, NJ 08876
Phone: +1 (908) 575-1111

Thank you for your understanding and support!